One thing before you write: we cannot recover a lost passphrase — for anyone, ever. That's not policy, it's mathematics; it is our sworn promise to you. For everything else, we're here:
Shelters, hospice programs, grief counselors, and other non-profits: write to us about free or reduced-cost licenses for the people you serve. Tell us a little about your organization and how many people you'd like to reach.
Press and media: see our press page for boilerplate, quotes, and logo assets, or just write directly.
Bought the diary and something's wrong? Replying directly to your Stripe receipt email also reaches us, with your order attached — often the fastest route. We answer within one business day.
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